Question 1

What is Torvana?

Accepted Answer

Torvana is a HIPAA-compliant intake, scheduling, and referral workflow platform for specialty medical practices with personal injury attorney referral relationships. It is built for imaging centers, surgery centers, orthopedic practices, and pain management practices — covering patient intake, appointment scheduling, automated recall, HIPAA authorization, medical record retrieval, AI medical chronologies, and a referring-attorney portal. Torvana runs alongside your existing PACS, RIS, or EHR.

Question 2

Is Torvana built for medical imaging centers?

Accepted Answer

Yes. Torvana supports outpatient and diagnostic imaging centers — including MRI, CT, PET, X-ray, ultrasound, and multi-modality radiology groups — that receive meaningful volume from personal injury attorney referrals. Exam-type intake, implant screening, body-region capture, PACS/RIS-adjacent workflows, and attorney-facing case status are designed around imaging operations. The same platform also serves other specialty practices in the PI referral loop.

Question 3

Who else is Torvana built for besides imaging?

Accepted Answer

Beyond imaging centers and radiology groups, Torvana fits orthopedic practices, ambulatory surgery centers, interventional and chronic pain management practices, spine clinics, and other specialty providers whose patient pipeline depends on PI attorney referrals and lien-based care — including letter of protection (LOP) and medical lien tracking workflows.

Question 4

How does Torvana differ from general patient engagement platforms?

Accepted Answer

General patient engagement tools are specialty-agnostic: they handle intake and messaging for any practice. Torvana is built specifically for specialty practices with personal injury attorney referral relationships. That means a referring-attorney portal scoped per firm, lien and LOP case visibility, HIPAA authorization tied to automated record retrieval, AI medical chronologies for legal review, and workflows that keep patients, the practice, and referring counsel aligned — not just patient-facing engagement.

Question 5

Does Torvana replace our existing PACS, RIS, or EHR?

Accepted Answer

No. Torvana runs alongside your existing systems. You keep your PACS, RIS, or EHR, whichever vendor you're on, and Torvana adds the intake, scheduling, and referral layer on top. Integration is scoped to your specific systems during onboarding.

Question 6

What if our current system doesn't have an open integration option?

Accepted Answer

We work with what's available. Some vendors have modern APIs, others require a more traditional interface. Either way, our approach is to connect to your existing systems rather than ask you to switch, and we scope that conversation with you directly rather than assuming one integration path fits every practice.

Question 7

How does patient intake work for imaging patients?

Accepted Answer

Intake runs in any browser — phone, tablet, or desktop. It can be embedded on your imaging center website, shared as a link, or sent by text. Patients complete health history, exam and body-region details, implant screening, consent forms, and HIPAA authorization with e-signature before they arrive. No app to download, no account to create.

Question 8

What is the referring attorney portal?

Accepted Answer

A dedicated portal where referring attorneys see real-time status on their own cases only: intake completion, appointment confirmation, records requested, records retrieved, and lien status. It replaces phone calls and mailed status requests with self-serve visibility. Each firm only sees its own referred cases.

Question 9

How does medical record retrieval work?

Accepted Answer

Once HIPAA authorization is captured at intake, record retrieval is triggered automatically. Torvana targets a 24 to 48 hour turnaround for records, though actual timing varies by record source. Referring attorneys can see retrieval status in the portal.

Question 10

What is the medical chronology?

Accepted Answer

Once records are retrieved, Torvana generates a chronology document summarizing the patient's treatment history — delivered alongside the records rather than as a separate request, so legal teams can review a structured timeline with source material.

Question 11

Can Torvana handle annual imaging recall?

Accepted Answer

Yes. Torvana can run scheduled outreach for recurring or follow-up care, like annual imaging, on a set timeline. Reminders go out automatically via SMS, email, and the patient portal, so recall doesn't rely on staff remembering to follow up.

Question 12

Is Torvana HIPAA compliant?

Accepted Answer

Yes. Torvana is built with HIPAA compliance as a core requirement, not an add-on. Business Associate Agreements are in place with every vendor that touches protected health information as part of the platform.

Question 13

Do our patients need to download an app?

Accepted Answer

No. Intake, scheduling, and the patient portal all run in a mobile browser. There's nothing to install.

Question 14

Can referring attorneys see more than their own cases?

Accepted Answer

No. The referring attorney portal is scoped so each firm only sees their own referred cases. There's no visibility into other firms' cases or other practices' data.

Question 15

What does implementation look like?

Accepted Answer

Implementation includes system configuration, integration scoping with your existing PACS, RIS, or EHR, and staff onboarding. Timelines vary by practice size and integration scope, and we walk through a realistic timeline as part of your proposal.

Question 16

How is Torvana priced?

Accepted Answer

Pricing depends on the number of locations, integration scope, and specific systems involved. We put together a detailed proposal for every practice rather than a one-size-fits-all price, since integration needs vary from one imaging center or specialty practice to the next.

Question 17

Who is behind Torvana?

Accepted Answer

Torvana is powered by Case Compass. The team behind it has spent years building intake and case-tracking infrastructure for plaintiff-side law firms, combined with direct experience in healthcare patient intake and referral network infrastructure. That combination is why the referring-attorney side of the platform works the way it does.

Question 18

Does Torvana work for practices that aren't PI-referral-based?

Accepted Answer

Torvana is purpose-built around the PI attorney referral relationship — lien case tracking, attorney-facing status visibility, and record retrieval automation tied to that workflow. If that's not a meaningful part of your referral base, a general patient engagement platform may be a better fit.

The referral moves.
Everyone knows.

A status update
shouldn't take
a phone call.

Intake that looks like
your practice.

Every step has
somewhere to go.

The answer is already in the portal.

Every case. A clear next step.

Your relationships.
Your workflow.

The portal belongs to your practice.

Built with both sides in mind.

Your core systems stay in place.

When referring firms need a two-way loop.

Everything you
want to know.

Less chasing.
More moving forward.

The referral moves.Everyone knows.

A status updateshouldn't takea phone call.

Intake that looks likeyour practice.

Every step hassomewhere to go.